Are you passionate about delivering exceptional customer service and are you experienced within the insurance industry? Looking for your next great career move? We’re excited to be recruiting a Customer Service Advisor / Account Handler to join our friendly and supportive Charities & Hospices retention team where your insurance expertise and people skills will truly shine.

 What you’ll be doing 

As a Customer Service Advisor / Account Handler, you will play a key role in supporting our clients and ensuring they receive an exceptional experience every time they contact us. Your day-to-day responsibilities will include:

Handling inbound and outbound calls with professionalism, empathy, and confidence.

• Providing clear, accurate written and verbal advice on insurance policies while ensuring compliance with industry standards.

• Acting as the first point of contact for a mixed portfolio of clients—building strong relationships and supporting them with queries as they arise.

• Reviewing, Updating, and maintaining client records with accuracy and attention to detail.

• Resolving customer queries efficiently and supporting positive client outcomes.

• Provide support to and work closely with Account Executives and BDEs.

• Achieve consistent retention targets.

• Cross sell and identify up-sell opportunities to provide relevant ancillary polices and products revolving around our client’s needs.

What we’re looking for

To be successful in this role, you will need:

• Minimum 18 months’ insurance experience – personal lines (considered) SME/commercial combined experience preferred.

• Previous experience in customer service—comfortable communicating by phone and email.

• Strong problem-solving skills with high attention to detail.

• Excellent IT skills (Excel/MS Office etc).

• A proactive, positive approach with the ability to work in a fast-paced environment.

• Integrity, professionalism, and the ability to bring your best self to work each day.

Please note: Insurance experience is essential for this role.

Why join us?

You’ll be joining a team that values you—not just as an employee, but as a person. We offer:

• Monday to Friday hybrid working—enjoy your weekends!

• Generous bonus structure.

• 26 days holiday plus bank holidays (increasing with service).

• Opportunities to progress your career across the wider organisation.

• Support to gain CII or ACII qualifications.

• Pension scheme and wellbeing support (24/7).

• 1 paid volunteering day per year to give back to the community.

• Recognition through our Spotlight Awards.

• A warm, collaborative team culture where your contribution truly matters.

Ready to take the next step?

If you’re looking to grow your insurance career within a supportive, forward thinking organisation—apply today. We’d love to speak with you!

#AIB #Hybrid #LI-RK1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. 

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.