Contact Centre Operations Coach
We’re looking for a dynamic individual who can balance exceptional customer engagement with team coaching and development. This role is designed to ensure customer outcomes and staff capability go hand in hand.
You’ll spend approximately 50% of your time liaising directly with customers—building strong relationships, driving retention, and delivering outstanding service. The other 50% will focus on coaching and supporting our contact centre teams, embedding best practices, and fostering a culture of continuous improvement.
Key Responsibilities
Build and maintain strong customer relationships to enhance satisfaction and loyalty.
Drive customer retention through proactive engagement and problem-solving.
Coach and mentor contact centre teams to improve performance and capability.
Embed best practices and champion continuous improvement initiatives.
Collaborate with leadership to align team development with business goals.
What We’re Looking For
Strong communication and relationship-building skills.
Experience in customer service and/or team coaching roles.
Ability to inspire and motivate others to achieve their best.
A proactive mindset with a passion for delivering exceptional outcomes.
Apply today or reach out to our recruitment team if you want to discuss this opportunity further.
#AIB #LI-RK1 #Hybrid
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
- Department
- General Insurance
- Role
- Customer / Client Services
- Locations
- Colchester
- Employment Types
- Full Time
- Salary
- Dependent on Experience
- Job Reference
- reqID483471
About Everywhen
Our journey is a story of continuous growth and evolution.
As the UK-based broking and advisory heart of the Ardonagh Group, Everywhen unites a nationwide network with a strong local touch — powered by over 5000 talented individuals across more than 140 hubs.