Are you an experienced insurance professional with a passion for developing people and driving high performance? We’re looking for a proactive and confident Team Leader to join our Underwriting function and help shape the success of a dynamic and fast‑paced operational team.

As a Team Leader, you’ll play a key part in ensuring the smooth delivery of underwriting services. You’ll lead a team responsible for the day‑to‑day servicing and administration of client insurance requirements—ensuring accuracy, efficiency, and outstanding customer outcomes at all times.

Working closely with the Operations Manager and wider leadership team, you’ll manage workflow, support compliance, drive performance, and foster a positive culture centered on fairness, quality, and continuous improvement.

What you will do:

• Lead, coach and develop team members to enhance capability and overall performance.

• Manage daily work allocation to meet service levels and maintain high technical accuracy.

• Handle referrals, offering strong technical guidance and support where needed.

• Maintain full compliance with internal procedures and FCA regulations, promoting fair customer outcomes.

• Monitor, manage and drive performance to achieve daily, weekly and monthly targets.

• Support team members in identifying cover gaps and recommending suitable solutions.

• Conduct regular 1:1s, coaching sessions and annual appraisals.

• Ensure accurate logging of in‑desk coaching in line with the Training & Competency Framework.

• Stay up to date with underwriting knowledge, legislation and market developments.

• Manage customer complaints in line with company procedures.

• Assist senior leaders with business operational or technical tasks as needed.

What we are looking for:

• Proven experience supervising or leading a team, ideally within underwriting or insurance operations.

• Strong coaching skills with the ability to motivate and develop others.

• Excellent organisational skills—able to manage workflow and prioritise effectively.

• Confident communicator with strong technical understanding of underwriting processes.

• A positive role model who champions fairness, compliance and exceptional customer service.

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Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. 

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

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