Agency & Membership Team Manager

Purpose of the Role
This exciting remote based opportunity has arisen to join our growing Bravo Network Operations & Risk Team.
You will manage the day to day activities of the Agency & Membership team who in turn are providing operational support to our Bravo Network members.
What you will do
This is an overview and not an exhaustive list of responsibilities. Collaborating with your line manager, you will develop your own objectives but focus on all of the following:
- Support leadership by being flexible to developments, new tasks and additional allocated project work.
- Support the delivery of operational efficiencies, ensuring policy and processes are documented in a consistent format and reviewed as needed but at least annually.
- Support Bravo Networks’ members in their membership lifecycle, from onboarding through to resignation.
- Manage membership agreements, agency applications on behalf of members, TOBA management, including liaising and negotiating with insurers (partner/non-partner) and supporting the member with mid-term changes.
- Understand the Networks Proposition and develop strong relationships with members.
Qualifications and Experience
- Experience in a FCA regulated general insurance market
- Experience as a people manager
This is an opportunity for a people leader with good technical knowledge and experience within the general insurance market who can demonstrate strong relationship building and stakeholder management skills. Communication skills across all mediums, attention to detail and time management skills are crucial. You will need to be an organised, proactive team player who is able to seeking a new challenge to lead the team in their operational function.
In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
- Pension scheme for when you feel it’s time to retire
- 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
- Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
- One day paid volunteering to give back to our communities
- Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
- The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.
We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.
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Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
- Department
- General Insurance
- Role
- Business Support
- Locations
- Harrogate
- Remote status
- Hybrid
- Employment Types
- Permanent, Full Time
- Salary
- Dependent on Experience
- Job Reference
- 345066
About Everywhen
Our journey is a story of continuous growth and evolution.
As the UK-based broking and advisory heart of the Ardonagh Group, Everywhen unites a nationwide network with a strong local touch — powered by over 4,500 talented individuals across more than 140 hubs.