Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes??

Then come join us as an Account Handler based in our office in Norwich city centre where you’ll have the benefit of working Monday – Friday, between the hours of 9am – 5pm, no weekends and working from home once training is completed. 

No experience necessary as we will provide you with full training! You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers – Towergate, part of The Ardonagh Group.

We’re committed to providing the support you need to thrive, ensuring you step into your role with confidence. But it doesn’t end there – your journey continues with ongoing development opportunities as we invest in your career growth with us in the Insurance industry.

So, what does the role of a Customer Service Advisor here involve?

The role of the Account Handler is to provide office-based support in the day to day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.

Key Responsibilities

• Ensure the smooth running of assigned portfolio on a day-to-day basis
• Achieve agreed retention rates
• Achieve cross selling and referral targets
• Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
• Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
• Independently respond to queries from both clients and insurers in a pro-active manner
• Resolve any identified discrepancies in provider documentation before sending to clients
• Maintain client records and data in line with our systems and protocols
• Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues.

Who are we?

With 80 local offices, over 2000 team members and over 100,000 clients, Towergate Insurance Brokers has the largest footprint and biggest salesforce in the UK. We’re community brokers and risk experts backed by the scale and spirit of the UK’s largest independent broker. We’ve got big ambitions for the future – join us for the journey and make your mark on the local community.

In return you will be welcomed and supported by our Ardonagh family, an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

· Holiday entitlement of 26 days plus bank holidays.
· Opportunity to progress your career across the entire Ardonagh family.
· Gain CII or ACII qualifications to boost your knowledge and career prospects in the Insurance Industry.
· Pension scheme for when you feel it’s time to retire.
· 24-hour support for physical and mental wellbeing.
· 1 days paid volunteering day to give back to our communities.
· The Spotlight Awards, where we shine a light on the brightest talent across our group.

So, what are you waiting for? Apply today and one of our team will be in touch.

#AIB #LI-RM1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here to see our standard benefits page